F&Q
③ Types of the glass: Single / Double; Laminated/Tempered / Low-E/Reflective; Frosted (Translucent/Opaque)/ Clear; etc.
Our trade term is FOB ,CFR and CIF. As for the payment term, T/T, L/C and Western Union are acceptable.
(3) What’s your special service?
a.Information of delivery is updated and accessible for all customers.
We take pride in our high transparency during the whole process (productions, debugging, loading & delivery ). Pictures, videos and other relevant documents will be sent directly to our clients and updated in real time to keep information symmetry, narrowing the gap in between as much as possible.
b.Accessories (Galuminium Brand, Hopo, Kinglong) can be equipped according to your profile and design, which will save your time looking for suitable hardware.
(4) What kinds of packing do you have?
There are three kinds of packing:
a.Foam + Carton box
b.Foam + Carton box + Wooden frame
c.Foam + Carton box + Wooden case
If your products are to be sent in a full container, we advise you to use foam with carton box because it can save more space and hold more goods. Usually, our packing is “Foam + Carton Box + Wooden Frame”. The best packing is “Foam + Carton Box + Wooden Cases”
(5) What warranty is included and what do we do in case of problems?
2-10 years’ quality warranty is guaranteed. Our quality service covers unfading, pee-off, inappropriate hardware and accessories. In case of quality problems, we will provide available replacements in stock to be sent by international carrier immediately. But if we don’t have spare parts at the time of replacement order, it will take about 20 days to send them.
(6) How can I visit your factory?
Our office and factory are located in Guangdong Galuminium Extrusion Co., Ltd, No. 55 Qingyun Road, Baiyun District, Jianggao Town, Guangzhou City, Guangdong Province, China. As you reach the Guangzhou Baiyun International Airport, we will pick you up and introduce our factory and products to you. Welcome to visit us!
(7) What’s your delivery port? Can we use our shipping agent?
Our delivery port is Guangzhou or Shenzhen port in China.
Of course, you can designate your shipping agent. In addition, we have cooperated with many forwarders. If you need freight forwarders, we are able to recommend some of them to you so you can compare the prices and services between them.
(8) Can we offer our own designs and you produce them?
Of course. We have professional teams and advanced production lines which help us cater to different requirements. We will take your local climate into account and give you technical advice. After we confirm everything (design, quantity, price, etc.), we will produce doors or windows according to your requirements.
(9) How about your delivery time?
Usually, it takes 35-40 days to deliver the goods.
Contacts: Helen
Email: helen@gzga.com.cn